Terms of Service

Last updated: January 28, 2026

These Terms of Service govern your access to and use of the Neooen website, products, and services. By visiting our website or placing an order, you agree to be legally bound by the terms outlined below. If you do not agree with any part of these Terms of Service, you should discontinue use of our services.

1. Company Information

Neooen is an online retail store specializing in handbags and related accessories. All products are offered exclusively through our official website.

Email: support@neooen.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

2. Eligibility to Use Our Services

By accessing or using the Neooen website, you confirm that you are legally capable of entering into binding contracts under applicable laws. Users who are under the age of majority in their jurisdiction must use the website under the supervision of a legal guardian.

3. Products and Product Information

Neooen strives to provide accurate product descriptions, images, and pricing information. However, minor variations in color, texture, or appearance may occur due to lighting conditions, screen settings, or manufacturing differences.

All product descriptions are provided for informational purposes only
Product images are illustrative and may not perfectly represent the final item
Availability is subject to change without prior notice

4. Pricing and Payment

All prices listed on the Neooen website are displayed in U.S. Dollars (USD) unless otherwise stated. Prices do not include shipping fees, taxes, or customs duties, which are calculated at checkout where applicable.

We reserve the right to modify product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid.

5. Order Acceptance and Confirmation

Once an order is placed, customers will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance.

Orders are accepted only after payment authorization
We reserve the right to cancel or refuse any order
Reasons may include inventory issues or suspected fraudulent activity

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy, which forms an integral part of these Terms of Service.

Customers are responsible for providing accurate shipping information. Neooen is not liable for delays or delivery failures resulting from incorrect or incomplete address details.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy. By placing an order, you acknowledge and agree to the return eligibility period and refund processing timelines described therein.

Return requests must be submitted within 60 days of delivery
Refunds are processed within up to 12 business days after inspection
No restocking or processing fees are charged

8. Intellectual Property

All content on the Neooen website, including text, images, graphics, logos, and design elements, is the intellectual property of Neooen or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Conduct

Users agree not to engage in any activity that may harm the website, interfere with its functionality, or violate applicable laws.

Attempting unauthorized access to systems or data
Submitting false or misleading information
Using the website for unlawful purposes

10. Limitation of Liability

To the maximum extent permitted by law, Neooen shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

11. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

13. Changes to These Terms

Neooen reserves the right to update or modify these Terms of Service at any time. Continued use of the website after changes are made constitutes acceptance of the revised terms.