DMCA Policy

Last Updated: January 2026

Neooen respects the intellectual property rights of others and expects users of our website to do the same. This Digital Millennium Copyright Act (“DMCA”) Policy explains how copyright owners can report alleged infringement and how Neooen handles such notices in accordance with applicable law.

1. Copyright Protection Commitment

All content published on the Neooen website, including product images, descriptions, graphics, logos, and written materials, is protected under copyright law. Unauthorized use, copying, or distribution of copyrighted materials is strictly prohibited.

Neooen takes copyright infringement seriously and will promptly respond to valid DMCA notices in compliance with the Digital Millennium Copyright Act.

2. Filing a DMCA Takedown Notice

If you believe that material available on the Neooen website infringes upon your copyright, you may submit a DMCA takedown notice by providing the following information:

A detailed description of the copyrighted work you claim has been infringed
The exact URL or location of the allegedly infringing material
Proof of copyright ownership or authorization to act on behalf of the owner
Your full legal name, mailing address, telephone number, and email address
A statement that you have a good-faith belief that the disputed use is not authorized
A statement, under penalty of perjury, that the information provided is accurate
Your physical or electronic signature

3. How to Submit a DMCA Notice

All DMCA notices must be submitted in writing to our designated contact:

Contact Method	Details
Email	support@neooen.com
Support Hours	Monday – Saturday, 8:00 AM – 7:00 PM (EST)

4. Review and Removal Process

Upon receipt of a valid DMCA takedown notice, Neooen will promptly review the claim. If the notice meets all legal requirements, we may remove or disable access to the allegedly infringing content without prior notice.

We reserve the right to request additional information if the notice is incomplete or unclear.

5. Counter-Notification Procedure

If you believe that content was removed or disabled as a result of a mistake or misidentification, you may submit a counter-notification containing the following:

Identification of the material that was removed and its prior location
A statement under penalty of perjury that you believe the removal was in error
Your name, address, telephone number, and email address
A statement consenting to the jurisdiction of the appropriate courts
Your physical or electronic signature

6. Repeat Infringer Policy

Neooen may, at its sole discretion, terminate or restrict access to users who are found to be repeat infringers of intellectual property rights.

7. False Claims Disclaimer

Submitting false or misleading DMCA notices may result in legal consequences. Neooen reserves the right to seek damages for any harm caused by knowingly false infringement claims.