Shipping & Delivery Policy

Last updated: January 28, 2026

1. Purpose and Scope

This Shipping & Delivery Policy outlines how orders placed on Neooen are processed, shipped, and delivered to customers. The purpose of this policy is to provide clear, accurate, and transparent information regarding shipping fees, timelines, delivery methods, and customer responsibilities.

This policy applies to all physical products sold on the Neooen website, specifically handbags and related accessories.

2. Shipping Coverage

Neooen currently provides shipping services within the United States only. Orders can be delivered to valid residential and commercial addresses.

P.O. Boxes are not supported
APO/FPO military addresses are not supported
International shipping is not available at this time

3. Order Cut-Off Time

Orders are processed based on the time they are successfully placed and paid for. The daily cut-off time is as follows:

Cut-Off Time	Time Zone	Processing Status
5:00 PM	EST	Orders placed after this time are processed the next business day

4. Order Processing Time

Once payment has been successfully confirmed, orders are prepared for shipment within 1 business day.

Processing days: Monday through Friday
Orders are not processed on weekends or public holidays
High-volume periods may cause minor processing delays

5. Shipping Fees

Neooen applies a transparent and consistent shipping fee structure. All customers are informed of shipping costs before completing checkout.

Shipping Method	Cost	Notes
Standard Shipping	$6.99 (Flat Rate)	Applies to all orders regardless of order value

6. Estimated Delivery Time

Delivery time refers to the period after an order has been shipped and handed over to the carrier.

Stage	Estimated Timeframe
Order Processing	1 business day
Transit Time	2–6 business days

Actual delivery times may vary depending on destination, carrier workload, weather conditions, or other factors beyond Neooen’s control.

7. Shipping Carriers

To ensure reliable delivery, Neooen works with established shipping partners. Carrier selection is determined based on efficiency and destination.

United States Postal Service (USPS)
United Parcel Service (UPS)
FedEx

8. Tracking Information

Once an order has been shipped, customers will receive a confirmation email containing tracking details.

Tracking numbers are sent to the email address provided at checkout
Tracking status may take up to 24 hours to update
Customers are responsible for monitoring shipment progress

9. Delivery Issues and Exceptions

While Neooen strives to ensure timely delivery, certain situations may occur during transit.

Delayed deliveries due to carrier disruptions
Packages marked as delivered but not received
Lost or damaged shipments

In such cases, customers should contact our support team promptly so we can coordinate with the carrier to investigate.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout. Neooen is not responsible for delivery failures caused by: