FAQs
Last Updated: January 2026
This Frequently Asked Questions (FAQs) page is designed to help customers better understand how Neooen operates, including our ordering process, shipping, returns, payments, and customer support. If you have additional questions, please feel free to contact us directly.
1. About Neooen
Q: What products does Neooen sell?
Neooen specializes in handbags and related accessories. All products are carefully selected and presented with clear descriptions to help customers make informed purchasing decisions.
Q: Is Neooen an online-only store?
Yes. Neooen operates as an online retail store, allowing us to provide convenient shopping experiences and efficient order fulfillment.
2. Ordering & Payments
Q: How do I place an order?
Customers can place orders directly through our website by selecting products, adding them to the cart, and completing the checkout process using one of our accepted payment methods.
Q: What payment methods are accepted?
Neooen currently accepts the following secure payment methods only:
- PayPal
- Venmo
Q: Why do you only accept PayPal and Venmo?
PayPal and Venmo allow us to offer a secure, reliable, and streamlined checkout experience. These platforms provide advanced encryption, fraud protection, and efficient dispute handling for customers.
Q: Is my payment information secure?
Yes. All payments are processed directly through PayPal or Venmo using encrypted and secure systems. Neooen does not store, process, or have direct access to customers’ full payment information at any time.
3. Shipping & Delivery
Q: How long does it take to process an order?
Orders are typically processed within 1 business day. Orders placed before 5:00 PM EST (Monday–Friday) are processed the same day whenever possible.
Q: What shipping methods do you use?
Neooen ships orders using reliable carriers, including:
- USPS
- UPS
- FedEx
Q: How long does delivery take?
Estimated delivery time is 2–6 business days after shipment, depending on your location and carrier conditions.
Q: Do you provide tracking information?
Yes. Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment.
4. Returns & Refunds
Q: What is your return policy?
Neooen offers a 60-day return window from the date of delivery. Returned items must be unused, in original condition, and include original packaging.
Q: How long does it take to receive a refund?
Once your return is approved and received, refunds are processed within 12 business days. Refunds are issued using the original payment method.
Q: Are there any return or restocking fees?
No. Neooen does not charge any return or restocking fees.
5. Order Changes & Cancellations
Q: Can I cancel or change my order?
Yes. Orders may be canceled or modified before they enter the shipping process. Once an order has shipped, changes or cancellations may no longer be possible.
Q: How do I request a cancellation?
Please contact our support team as soon as possible at support@neooen.com with your order details.
6. Customer Support
Q: How can I contact Neooen?
You can reach our customer support team via email:
Email: support@neooen.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Q: How quickly will I receive a response?
We aim to respond to all inquiries within 24 business hours.
7. Legal & Website Policies
Q: Where can I find your policies?
All legal and informational policies, including Shipping, Return & Refund, Terms & Conditions, Privacy Policy, DMCA, and Intellectual Property Claim, are available on our website for review.
Q: Does Neooen update its policies?
Yes. Policies may be updated periodically to reflect operational or legal changes. Updates take effect immediately upon posting on the website.
8. Additional Questions
If your question is not listed above, please do not hesitate to contact Neooen directly. Our team is always happy to assist you and provide additional clarification.
