Cancel & Change Order 

Last updated: January 28, 2026

This Cancel & Change Order Policy explains how customers may request order cancellations or modifications after placing an order with Neooen. The purpose of this policy is to provide transparency, set clear expectations, and ensure a smooth order processing experience.

By placing an order on the Neooen website, you acknowledge and agree to the conditions outlined in this policy, in conjunction with our Shipping & Delivery Policy, Return & Refund Policy, and Terms & Conditions.

1. Policy Overview

Orders placed on our website are processed quickly to ensure timely delivery. As a result, the ability to cancel or modify an order is time-sensitive and subject to order status at the time of request.

2. Order Cancellation

Customers may request to cancel an order only if the order has not yet entered the processing or shipping stage. Once order processing begins, cancellation may no longer be possible.

• Cancellation requests must be submitted as soon as possible
• Orders already shipped cannot be canceled
• Approved cancellations are refunded in full

3. Order Change Requests

Order changes include, but are not limited to, modifications to shipping address, product selection, color, or quantity. Change requests are reviewed on a case-by-case basis.

• Change requests must be submitted before shipment
• Approval depends on processing status and inventory availability
• We cannot guarantee that change requests will be fulfilled

4. Orders That Cannot Be Canceled or Changed

Certain situations prevent us from canceling or modifying an order, including:

• Orders that have already been shipped
• Orders in advanced processing stages
• Orders with completed carrier handoff

In such cases, customers are advised to follow the Return & Refund Policy after the order has been delivered.

5. Refunds for Canceled Orders

If an order cancellation request is approved, a full refund will be issued to the original payment method used at checkout.

Refunds for approved cancellations are processed within the same timeframe outlined in our Return & Refund Policy, typically within up to 12 business days.

6. No Fees Policy

Neooen does not charge any cancellation, restocking, or administrative fees for approved order cancellations or changes.

• No cancellation fees
• No modification fees
• No hidden charges

7. How to Request a Cancellation or Change

To request an order cancellation or modification, customers must contact our support team directly with their order details.

Please include the following information in your request:

• Order number
• Registered email address
• Clear description of the requested change or cancellation

8. Customer Responsibility

Customers are responsible for reviewing order details carefully before placing an order. Neooen is not responsible for delays or issues caused by incorrect information provided at checkout.