Privacy Policy

Last updated: January 28, 2026

Neooen values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or make a purchase from us.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.

1. Information We Collect

We collect information that you voluntarily provide to us as well as information that is automatically collected when you interact with our website.

1.1 Personal Information

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Order and transaction details

1.2 Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Cookies and similar tracking technologies

2. How We Use Your Information

The information we collect is used strictly to operate, maintain, and improve our services and to provide a smooth shopping experience.

  • Process and fulfill orders
  • Communicate order confirmations and updates
  • Provide customer support
  • Improve website functionality and user experience
  • Prevent fraud and unauthorized activities

3. Cookies and Tracking Technologies

Neooen uses cookies and similar technologies to enhance website functionality and analyze traffic patterns. Cookies allow us to remember user preferences and improve overall performance.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

4. How We Share Your Information

Neooen does not sell, rent, or trade your personal information. We only share information with trusted third parties when necessary to provide our services.

  • Payment processors for secure transaction handling
  • Shipping carriers to deliver orders
  • Service providers assisting with website operations
  • Legal authorities when required by law

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Data Security

Neooen implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is completely secure.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal data
  • The right to request correction of inaccurate information
  • The right to request deletion of your data
  • The right to withdraw consent where applicable

8. Third-Party Links

Our website may contain links to third-party websites. Neooen is not responsible for the privacy practices or content of such external websites. We encourage users to review the privacy policies of those websites.

9. Children’s Privacy

Neooen does not knowingly collect personal information from individuals under the age of 13. If you believe that a child has provided personal information to us, please contact us immediately so we can take appropriate action.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our website, you consent to such transfers, subject to applicable data protection laws.